About us
About Online Team Member
Online Team Member (OTM) is a fully remote staffing partner serving businesses in the US and Canada. We find, vet and place the right full-time Filipino team member, and you hire them directly. No monthly fees, no markup, and a 100-day guarantee.
See if you qualify★★★★★ 5.0 on Google · 8 reviews · Read them on Google
What we do
We partner with US and Canadian businesses that need a dedicated remote team member and do not have the time to find one. You tell us the role. We run the search: the job post, sourcing, screening, interviews and a skills assessment. Then we hand you two or three candidates, each with an Endorsement Packet you can review on your own time.
You interview the people you like and hire one directly. From that day the person works directly with your business, with no agency in the middle. We help you onboard, then step back.
Our best fit is a service business doing about $1M-$5M a year, ready to add a full-time person.
Why we work this way
Our model is built to be fair to both sides.
Fair to the business
Monthly agencies charge you every month, forever. We charge once: 30% of your VA's annual salary. A $500 deposit starts the search and counts toward the fee, and the balance is due only after the 100-day guarantee, once your VA has proven themselves. Up to two replacements are covered within the guarantee.
Fair to the team member
Because you hire them directly and we take no markup, your VA keeps 100% of their pay. That transparency matters to us. We believe people who are paid fairly, and who work directly for the business they serve, do their best work for it.
Most agencies send resumes. We send people you can see and hear.
Every candidate we put forward comes with an Endorsement Packet:
Resume
Their experience, checked against your brief.
Recorded interview
10-15 minutes, recorded with consent, so you hear them first.
Portfolio
Real examples of their work.
Interview summary
Our recruiter's written take on the candidate.
See every step on how it works.
Remote roles we fill
Some candidates are strong in two of these roles.
Front office / customer service
Calls, missed-call text-back, booking estimates, quote follow-up, review requests.
GoHighLevel VA
Pipelines, automations, follow-up and CRM upkeep.
Admin / executive assistant
Inbox, calendar, documents, scheduling.
Digital marketing VA
Social posts, Canva graphics, Meta Business Suite.
Fully remote, serving the US and Canada
We are a fully remote company. There is no office to visit; we work with clients online. US and Canadian hours are standard for our VAs, and every client is quoted in US dollars, Canada included.
Read more about hiring for a US business or a Canadian business, and see our one-time fee on the pricing page.
Our results so far
We are rated 5.0 on Google from 8 reviews. You can read them on our reviews page or on Google.
Our published case study is Pride Painting, a growing company in Canada. It hired its first VA through us, kept coming back as it grew, and now has a team of seven covering sales, estimate coordination, admin, operations, CRM and project management, and marketing. All seven are still on the team, and compared with the year before the company booked and closed 55% more estimates and projects. Read the Pride Painting case study.
Get in touch
Business owners: the fastest way to start is the short form. It takes about 5 minutes, and there is no call unless it's a fit. You can also email us at [email protected].
Looking for a job? Candidates should apply through our careers site, onlineteammember.jobs. Please don't use the business form for job applications.
Who we work best with
We do our best work with owners who want a long-term team member, not a temporary fix. That usually means a few things are true: the role is full-time, the owner is ready to treat the VA like any other member of the team, and someone in the business can answer questions during the first weeks.
If that sounds like you, the search starts with a short brief. That first step matters most: we narrow down exactly what the role needs before we look at a single candidate. If it doesn't sound like you yet, that is fine too. The form will tell us both, and there is no call unless it's a fit.