From 1 VA to 7: How Pride Painting Built Its Remote Team With OTM

The challenge

Pride Painting, a growing painting company in Canada, came to us for help. Its managers had tried finding people on their own and had even worked with another agency. It kept ending the same way: no-shows, resumes that didn't match the person, and hours lost filtering through candidates. Meanwhile, the leadership team was constantly switching from one role to the next, and it was draining.

What we did

We kept it simple. First, we listened to what the business actually needed. Then we screened the candidates ourselves and sent over a short list of people who were a strong fit, so there were no endless interviews. Each VA was hired directly by the company, so they work for the company, not for us.

Our model is built to be fair to both sides. VAs keep 100% of their pay, because we take no markup and charge no monthly fees. The client pays a one-time placement fee.

Then the business kept growing, and the company kept coming back to us.

The team they built

The company hired its first VA through us, and each of its two managers went on to hire two VAs. Today the team is 7:

• 2 × Sales
• Estimate Coordinator
• Admin
• Head of Operations / Business Integrator
• CRM & Project Manager
• Marketing

The outcome

The company went from 1 VA to 7, adding one role at a time as the business grew. All 7 are still on the team today. Compared with the year before, the company booked and closed 55% more estimates and projects, with more leads nurtured and more repeat customers. One manager told us our screening saved him a ton of time filtering through candidates. The leadership team no longer has to keep shifting between roles. Everything runs smoothly, and their time now goes to strategy and planning ahead to keep growing.

In their words

"Hiring help used to be such a pain for me. … They actually listened to what I needed, screened the candidates for me, and sent over a small list of people who were a great fit. No endless interviews, no headaches.

I ended up hiring two VAs through them, and both have been awesome. They just get the job done, and I don't have to stress about it anymore. As a busy construction business owner, that's exactly what I need."