FAQ
Hiring a Filipino VA: Frequently Asked Questions
Straight answers on our one-time fee, the $500 deposit, the 100-day guarantee, replacements, working hours, USD pricing for Canada and what it means to hire your VA directly.
See if you qualify★★★★★ 5.0 on Google · 8 reviews · Read them on Google
Fees and deposit
How much does Online Team Member charge?
One time, 30% of your VA's annual salary. There are no monthly fees and no markup on your VA's pay. See worked examples on our pricing page.
Is the $500 refundable?
It puts our recruiting team to work right away and counts in full toward your fee. Because that work is done either way, it's non-refundable.
When is the balance of the fee due?
Only after day 100. Your 100-day guarantee starts the day you hire, and you pay the rest once your VA has proven themselves.
Do you take a cut of the VA's pay?
No. You hire them directly, and they keep 100% of their pay.
Is there a monthly fee?
No. Our fee is one time, and after that you pay only your VA's salary, directly to them.
How much do VAs earn?
Most full-time VAs earn about US$800–$2,000 a month, paid by you directly. You set the exact salary, and your VA keeps 100% of it.
Do you quote in CAD?
We quote every client in US dollars, Canada included. All prices are in USD for US and Canadian businesses.
The 100-day guarantee
What does the 100-day guarantee include?
The guarantee starts on the day you hire your VA. The balance of our fee is due only after day 100, and up to two replacements are covered within the guarantee. If it's a fit, we walk you through the full guarantee terms before you start.
Hours and roles
Will they work my hours?
Yes, US and Canadian hours are standard for our VAs.
Are your VAs full-time?
We place full-time team members who work 40 hours a week during your business hours.
What roles do you fill?
Front office and customer service, GoHighLevel VA, admin and executive assistant, and digital marketing VA. Some candidates are strong in two of these roles.
The hiring process
How does the process work?
Tell us the role in a form that takes about 5 minutes, then pay the $500 deposit. We run the search, you review 2-3 Endorsement Packets, then you interview your favorites and hire your VA directly. Full details are on how it works.
What is an Endorsement Packet?
A profile for each shortlisted candidate: their resume, a recorded 10-15 minute interview (with consent), a portfolio and an interview summary. You can see and hear candidates before you meet them.
What does your search include?
The job post, sourcing, screening, interviews and a skills assessment. You only meet the people who make the shortlist.
Do you help with onboarding?
Yes. We help you onboard your new team member, then step back.
Working with your VA
Who does the VA work for?
You. You hire your VA directly and pay them yourself, with no agency in the middle.
How do I pay my VA?
You pay your VA directly, at the salary you agree with them, and they keep all of it.
About working with us
Who is the best fit for Online Team Member?
Service businesses in the US and Canada doing about $1M-$5M a year that are ready to add a full-time team member.
Do you work with Canadian businesses?
Yes. We serve businesses in the US and Canada, and Canadian clients are quoted in US dollars. See hiring a VA in Canada or hiring a VA for a US business.
Do you have an office or a phone number?
No. We are a fully remote company. The best way to reach us is the form on this site or email at [email protected].
I'm a virtual assistant looking for work. Where do I apply?
Please apply through our careers site, onlineteammember.jobs. The form on this site is for businesses that want to hire.
Can I see an example of a client you've helped?
Yes. Pride Painting, a growing Canadian company, went from 1 VA to 7 through us, all hired directly and all still on the team. Read the case study.
Still have a question?
The quickest answer is the form: about 5 minutes, and no call unless it's a fit. Or email [email protected].
See if you qualify